Client Advice

We are open and have resumed services with social distancing measures in place

We are now allowing our two legged friends into the practice with their pets! Hand hygiene stations will have been installed, as well as screens at reception and in our consult rooms. Please respect our social distancing measures, which will include asking that only one owner accompanies per pet, and highlight that our preferred payment method is via credit card. We ask you to wear face coverings and request you contact us for our current policy on this (you may still be asked to wait outside if you do not have a suitable face covering).

Due to the ways of working we have had to adopt to keep our staff, you and your pets safe, things are taking us a bit longer, reducing the number of pets we can see in practice every day. Please bear with us while we continue to prioritise in-practice appointments and operations, and offer video or telephone consults for some pets.

FAQ section:

Can I bring my pet for an INITIAL VACCINATION COURSE?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for its ANNUAL VACCINATION BOOSTER?

Dogs & Rabbits – Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Cats – Yes. We have been safely postponing this vaccine for up to 3 months after the due date without requiring a restart due to COVID-19 restrictions. As a result, we are now prioritising those most overdue. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this vaccination for your pet.

Can I have my pet NEUTERED or SPAYED?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we catch up with neutering.

Can I bring my pet for a DENTAL?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this procedure for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising emergency cases.

Can my pet still have ELECTIVE OPERATIONS such as lump removals?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these treatments for your pet. We do ask for your understanding at this time while we are working with limited resources and prioritising non-elective cases.

What about ULTRASOUNDS and BLOOD TESTS?

Yes. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out these investigations for your pet.

Can I bring my pet my for a HEALTH CHECK?

Yes, however please bear with us while we continue to prioritise appointments and operations, and offer video or telephone consults for some pets. Please contact the practice to arrange an appointment, and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please email prescriptionshambleton@moyvets.co.uk or prescriptionsthornton@moyvets.co.uk.

Or REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We receive regular deliveries of pet food and medications, so there is no concern or any shortages. Please email prescriptionshambleton@moyvets.co.uk or prescriptionsthornton@moyvets.co.uk.

The above still hasn’t answered my question?

Please contact us directly by emailing hambleton@moyvets.co.uk or thornton@moyvets.co.uk.

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