Position: Receptionist – Part time
Do you have ‘Exceptionally Good’ client focused skills with experience and references to support this? Are you passionate about providing excellent customer service, using your enthusiastic, sensitive and caring personality with a friendly approach be it face to face or via the telephone? Would you embrace development in a forward thinking local business complimenting a current team with a high standard of office and technical skills? Are you confident and experienced in Word/Excel, cash handling, reconciling accounts and administrative tasks?
Do you feel you meet all the above requirements and are interested in applying for our Part Time position? Then an exciting opportunity has arisen for a confident and enthusiastic applicant to become part of our Reception Team working at our Hambleton clinic. The hours are 24 hours per week, Monday, Tuesday and Thursday between 8am and 7pm, plus 4 hours on a Saturday morning, one in three weekends.
Our Receptionists are a hugely important part of our team. You are the first person our clients see or talk to and we like to make sure our clients feel safe, secure and pampered as part of our Moy Vets family. Being a Receptionist is a busy, varied, exciting and rewarding job. The more you are prepared to give to the clients the more reward you get back.
Moy Vets is a friendly, caring, family practice. We are constantly striving and changing to be the best. We are a team. Together we strive to treat each pet and client as an individual and care for their needs from their first telephone call and on through their life journey.
This role offers the successful candidate a great opportunity to work within a professional team in a forward thinking, progressive Company. You will be expected to work in co-operation with all departments and have great communication skills.
You would be responsible for client care, face to face and over the telephone as well as be involved in team meetings, cleaning rotas, stock control and Reception Administration, which will run alongside. You would be working alongside the Team Leader and three other Reception staff on a set rota but this would be expected to change slightly when holiday /sickness/ absence cover is needed. You would ensure protocols are adhered to and amended as necessary. Full training will be given to the new candidate.
A calm, methodical, organised approach to your workload, but be able to work under pressure and use own initiative
A flexible attitude to the working day, be reliable and punctual
Be able to maintain accurate records and record conversations with clients as necessary
Create and maintain a trusting and effective working relationship with clients, colleagues and suppliers
Willingness to learn and work as part of a team
Excellent customer service and interpersonal skills with a professional, caring and courteous ‘can do’ attitude
Excellent communication skills whether written, face to face or over the telephone.
Proven multitasking skills
Being able to work as part of a team and prioritise your work
Strong mathematical and literacy skills
A smart appearance (uniform will be provided)
Current IT skills and knowledge of Excel spreadsheets, Outlook, Word and Powerpoint etc
Good attention to detail and able to follow set protocols
This role would suit an applicant with a solid background in Customer Service and general administration experience.
In return you will be rewarded with a suitable salary, holiday entitlement and a uniform.